focus groups, early letter form letter⏎
formal report document design dominating⏎
early letter dingbats flaming⏎
critical incident, external audiences, critical incident⏎
external audiences fixed typeface focus groups⏎
cycling, critical incident, flaming⏎
conversational style feasibility study extrinsic benefits⏎
document design, dangling modifier demographic characteristics⏎
evidence expectancy theory, external report⏎
direct request format, external report⏎